How do I call grab customer service in Philippines?

How can I chat with grab customer service?

Open the Grab app. Make a GrabTaxi or GrabCar booking. Tap the Chat icon in the “Driver on the way” screen. Send your driver a friendly message!

How do I contact grab customer service pay?

You agree to immediately notify the Company by sending an e-mail to or by calling on the following Customer Service number Tel: +63 (0)2-8837100 of any fraudulent activity or theft of funds in the GrabPay Wallet of which you become aware.

Is grab 24/7 available in the Philippines?

Grab PH resumption of 24/7 operations

In addition to all these, Grab Philippines has also announced that GrabRent—the company’s dedicated shuttle service—is now also back to operating 24 hours a day in Metro Manila.

How do I complain to grab?

1) Submitting the report using an Android device

  1. Launch your Grab Driver Application.
  2. Tap on ‘More’ and look for ‘Support’
  3. Tap on ‘Help Centre’
  4. Search and tap on ‘Submit FairPlay’
  5. Fill in the required details and submit the report.
  6. Wait for a reply from us via your email address registered with Grab.

Why I Cannot use my grab pay?

wrong card details were entered. the card is not supported. you have a declined transaction previously. you have entered your GrabPay PIN incorrectly for more than 5 times (Reset GrabPay Pin)

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Can I still pay cash in grab?

Fully rolled-out by November 2020 through an updated version of the Grab app, Cash-in with Driver allows cash-paying commuters to enjoy safe and reliable GrabCar services by simply activating their GrabPay wallets during the ride, paying cash to their drivers, and receive their change credited to their GrabPay wallets.

How do I activate my wallet?

Have a valid government ID ready.

  1. Have a valid government ID ready. …
  2. Launch the Grab app.
  3. Go into your GrabPay wallet by tapping on the Payment icon on your bottom navigation bar.
  4. On your GrabPay wallet screen, tap on “Confirm Your Identity”. (

Does GrabPay expire?

No, your GrabPay Balance does not have an expiration.

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