Rediscover Brunei Darussalam through the eyes of the People
Press Release: In conjunction with the upcoming EPL Masters Football Brunei 2012 presented by Bmobile on 21 April 2012, Standard Chartered Bank recently hosted an exclusive luncheon with football legend and ex-Liverpool Football Club player-John Barnes, at Radisson Hotel. The luncheon was attended by representatives from ADSEM, sponsors of the EPL Master event and selected customers of the Bank. Jennifer Kang, Head of Corporate Affairs and Marketing for Standard Chartered Bank welcomed all guests to the event. Guests were delighted to also have the opportunity to ask John Barnes some questions during a Q&A session as well as take photos with him.
In conjunction with the upcoming EPL Masters Football Brunei 2012 presented by Bmobile on 21 April 2012, Standard Chartered Bank is also featuring a special campaign from 8 March to 6 April 2012, open to both new and existing customers of the Bank and includes a guaranteed gift feature as well as lucky draws. The first 150 customers to sign up for the Bank’s Total Salary Solution package together with a credit card will automatically receive a ticket to an exclusive Meet-The-Fans session to meet 6 of the EPL Masters stars on 20 April 2012 at The Empire Hotel & Country Club. The 6 stars tentatively include football legends Andy Cole, Patrik Berger and Vladimir Smicer.
Greetings Readers! Recently I scrolled through my Foursquare logbook of places visited over the last year. I tend to frequent the same places over and over again. I do like discovering new places and visiting places I have never been to before but my Foursquare timeline tells me there are only a few places I go back to over and over again...and they tend to be coffee shops, cafes and / or restaurants. What this means for those locations is that I am a happy and satisfied customer. More than that, I am a repeat customer which means I am likely to recommend those respective places to friends and family. And we all know that word-of-mouth trumps high-budget marketing any day.
A key reason why I go back to these places is because of the level of customer service rendered, which leads me to this post - Seven Tips to Happy Customers. This is an account of things that make me go "yup, I am definitely coming back here".
Image Source: Dilbert.com
1. Newspapers. One of the first things I look for when I go to a cafe or coffee shop is the newspaper. Let me explain. Everyone loves a little bit of downtime, i.e. time where they can just take a break from the rest of the world. One of the things I do when I have a bit of downtime is to read something. Anything. I will read menus, labels, magazines, tweets, anything...but especially newspapers. I am using newspapers as an example here, but it could be anything which shows your customers that you want them and are ready for them to feel at home. If they feel at home, it means they are comfortable. If they are comfortable, they will come back.
2. Remember Faces. Do not be afraid to say to your customers "Hello. We have not seen you in a while. Where have you been?" It tells the customer that you have noticed they have been missing. In essence, you are telling the customer, "Hey, we miss you". This is a simple one, but it is often the simple things that matter. Mind your tone here by the way. "Where have you been?" and "Where have you been?!" are two very different things.
3. Serve from the Right. I used to work as a waiter in a cafe back in Adelaide. Up to that point, I had never waitered before so I agreed to work for peanuts as long as they agreed to train me. One of the first things they taught me was to serve from the right of the customer, i.e. I would take their order, serve them and clear the tables from the customers' right (or my left). This is based on the assumption that most people are right-handed which makes it more natural to move towards or turn towards our right. Try it with your customers. See what happens. Just make sure you do not ever spill the coffee.
4. Don't be over Familiar. We have all experienced it. We all know of that one store where the waiter or waitress believes that you guys are soulmates. They are over-polite, over-friendly, over-helpful, over-everything! They linger on at the table and maintain eye-contact for a little longer than they should. Of course, there is a time and place to be friendly and to 'remember faces', but always always try read your customers. It is always better to be invited in for a conversation than for things to get a little awkward.
Editor's Note: Sarah is one of many talented local Bruneians who are surfacing as an artist in her own right. Now, I know this post is about photography, but to me, photographers are much more than 'point & shooters' ; they are artists. I truly believe great photography is an artform. Sure, cameras have become more and more affordable, but does that make the purchaser a photographer? I would argue it does not. Anyone can point at something and press on the 'shoot' button, but it takes an artist to breathe life into an inanimate object or capture stillness in the flurry of activity.
What do you do?
I was born and bred in Brunei but at the age of 16, I moved to Melbourne Australia to complete high school and consequently university. I have been away for almost six years now! I completed a Bachelor of Arts at the University of Melbourne. I graduated last December and now I am interning in Brunei for a couple of months before I head back to university to start my masters.
What did you miss about Brunei while you were away?
Whilst I was away, what I missed the most were the people: my family, my friends. As they say, it is the people that make a place!
Describe yourself in a few words.
Idealistic, easy going, slightly quirky and sociable yet introverted. I am a dreamer with a passion for photography, music, people and life in general. :)
Who inspired you to try out photography?
My father is also very much interested in photography so perhaps I inherited my love for it from my father. It is in my genes! :p I remember even when I was a kid, I enjoyed taking photos whenever I got the chance. However, I would say that I became more passionate about it at age 15. That was when I was introduced to and consequently became a member of DeviantART.com - an online art community whereby members share their art works online and receive feedback from fellow members. Just after a few weeks of having joined, I was hooked. Since then, photography has become a significant part of my life and identity.
I am not a full time photographer but having graduated from university, I am determined to make this a part time thing.
What was your first camera and what are you using now?
My first camera was a point and shoot, a Canon Powershot A70. Now I am using a Nikon D90.
What are three key to a great photograph?
Like any other art form, photography is subjective. There isn't an objective set of rules which determine what makes a great photograph. However personally speaking, the three key elements of a great photograph are: composition - how you frame your image, the lighting and the colour / tone.
Greetings e-Shoppers! Click on the banner link below to check out the current online offers available through www.Myagogo.com. Offers include specials on Nike, Crocs, Sainsbury's, Ted Baker, Topman, etc.
Image Source: Earth Hour Brunei Facebook Fanpage
Greetings Readers! Earth Hour once again draws near (see here to read about Earth Hour 2011 in Brunei). To find out about how Brunei is getting involved this year, check out Earth Hour Brunei's Facebook Fanpage, their YouTube Channel and their website. Get out your calendars and mark it down in your diaries folks! Brunei, let's unite once again on Saturday 31st March 2012.
Excerpt from The Brunei Times:
"...This year's Earth Hour centres around the theme "I Will If You Will", a concept that dares the world to save the planet. The theme reflects the social contract which connects two parties - one to a promise and the other to a challenge - uniting both to a common goal: The betterment of the environment. In Brunei Darussalam, the event will be marked at Taman Omar Ali Saifuddien, where various individuals and organisations will pledge their commitment to reduce their environmental impact. Over 1,000 youths from all over Brunei Darussalam will come together for the Earth Hour countdown.
While people commit and participate in Earth Hour annually, it's important to understand that the event is more than turning off the lights for one hour every year. Earth Hour is an idea that brings everyone together, letting them know that every little bit they do can help reduce the impact on the world's climate, encouraging them to take proactive actions in making a lasting commitment to the world."
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